Prep & Plate
Terms and Conditions
Last updated: November 4, 2026
Prep & Plate Services
Prep & Plate provides homemade freezer meals, weekly meal drops, order coordination, and pickup or delivery support in the Carroll, Iowa area. Availability, pricing, pickup windows, and menu items may change by meal drop.
Orders and Payments
Online orders may be paid through our checkout provider. Pickup orders placed on our website can also be paid at pickup by cash, check, Venmo or card. Home delivery orders placed on our website are paid by card when you order. Orders placed with us by phone, text, email, Facebook or in person can be paid at pickup or delivery by cash, check, Venmo or card. An order is not considered paid until Prep & Plate has received payment.
Refunds and Cancellations
Our meals are made to order and are perishable, so we can't take returns. Here's how refunds and cancellations work.
Cancelling an order. You can cancel for a full refund until the order deadline for that meal drop, or until we start preparing your order for single meals and other items. After that, your meals have already been made for you, so we can't refund the order. Contact us and we'll see what we can do, such as moving it to another pickup day.
Missed pickups. If you can't make your pickup window, let us know as soon as you can and we'll try to set another time. Orders that aren't picked up and that we couldn't reach you about can't be refunded, because the food can't be resold.
Problems with your order. If something is missing, wrong, or not right with a meal, contact us within 24 hours of pickup with your order number and, if you can, a photo. We'll replace the item or refund it.
Catering. Catering orders follow the terms in your catering quote or agreement.
How refunds are paid. Refunds go back to your original payment method. Card refunds usually show up within 5 to 10 business days, depending on your bank. If you paid with cash or Venmo, we'll refund you the same way or with store credit. Store credit and rewards points have no cash value and can't be refunded.
To ask for a refund or cancel, email hello@prepandplate.app or call 712-526-9280.
Marketing SMS Program Terms
Prep & Plate text messages may include weekly meal-drop announcements and occasional offers. Message frequency varies.
Message and data rates may apply. Consent to receive text messages is not required as a condition of purchase. Carriers are not liable for delayed or undelivered messages.
Text-message consent is optional, separate from other agreements, and can be declined while still signing up for email updates or placing an order. See our Privacy Policy for how mobile opt-in data is handled.
Reply STOP to cancel. After you reply STOP, you should no longer receive text messages from Prep & Plate unless you opt in again.
Reply HELP for help. You can also contact Prep & Plate at hello@prepandplate.app.
Transactional SMS (Order Updates)
Prep & Plate may send transactional text messages about a specific order when a customer provides a phone number while placing that order and agrees to receive order-update texts. These messages may include order confirmation and pickup-ready updates. The same agreement covers account texts about that customer's Prep & Plate Rewards and referrals: points, store credit and rewards added to their account. These are informational, not offers.
Transactional order-update texts are separate from optional marketing meal-drop alerts. You can receive order-update texts without opting in to marketing texts, and marketing SMS consent is not required as a condition of purchase.
Message frequency varies: up to 2 messages per order, plus a message when points, store credit or a reward is added to your account. Message and data rates may apply. Reply STOP to cancel order-update and account texts. Reply HELP for help, or contact hello@prepandplate.app.
See the Order Texts disclosure for additional details.
Customer Responsibilities
Customers are responsible for providing accurate contact information, reviewing order details before checkout, picking up orders during the communicated window, and storing and preparing meals safely after pickup or delivery.
Contact
Questions about these terms can be sent to hello@prepandplate.app or 712-526-9280.